Terms & Conditions
2. Information about us
3. Use of the web site
4. Order Process – shopping on line
6. Availability and Delivery Times
7. Price and Payment
8. Delivery and Postage
11. Reviews & Comments
12. Use of Site
13. Refusal of Transaction
15. Events Beyond Our Control
Welcome to The Glam Camping Company Ltd. These Terms & Conditions govern your use of The Glam Camping Company website, please read them carefully. By visiting The Glam Camping Company Ltd website you accept, and agree to the content of these Terms & Conditions. We reserve the right to change our website, policies and these Terms & Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website and it is your responsibility to check these regularly before ordering. This does not affect your statutory rights.
2. Information about us
The web site is operated by us, The Glam Camping Company Limited. We are a company registered in England and Wales under Company registration number 07407166. Our registered office address is at
The Glam Camping Company
3. Use of the website
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information that you provided when registering.
We endeavour to make the website accessible 24 hours a day. However we will not be liable for any losses you may suffer if the website is unavailable at any time or you r access to the website is interrupted, delayed or restricted for any reason. The website may be suspended temporarily and without notice in the case of system failure, maintenance or repair.
4. Order process – shopping on line
We offer secure 0n-line transactions. You can select goods from the website and add them to your basket and you can monitor the details of your spending by checking the details displayed on the screen at any time. When you have finished shopping you can proceed to the checkout area where you will be able to view what you have selected and delete or add items if desired.
To proceed with your order we will ask details of your name, postal address and e-mail address.
By completing and submitting the electronic order form you are making an offer to purchase goods, which if accepted by us, will result in a binding contract. Once the order is placed you will receive an email confirmation that the order has been received and is being processed. The order confirmation is not a guarantee that the goods will be supplied. We reserve the right to cancel your order if we have insufficient stock, do not deliver to your area or the product was listed at an incorrect price. In the rare case that we cannot fulfil your order we will notify you of the order cancellation via email within five days.
We take reasonable care to ensure that published product details, specifications and suitability information appearing on the website are correct at the time when the relevant information was entered onto the system. We endeavour to ensure that colours appear as realistic as possible, however, owing to the limitations of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Although we aim to keep the website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
6. Availability and delivery times
We endeavour to ensure availability of all advertised products and endeavour to deliver all items within 7 working days of receipt of your order. We will inform you as soon as possible if goods you have ordered are not available and we will refund all monies paid by you in connection with these goods in accordance with term ……If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
The Glam Camping Company Ltd has no liability to you for any delay in the delivery of products ordered. We do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact [email protected] with your order number.
Occasionally we may have to withdraw an item because it has been discontinued or is not available from the manufacturer.
7. Price and payment
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards via worldpay. If you choose to pay using this method you will be automatically redirected to the worldpay website during the checkout stages of the website.
Alternatively you can pay by credit or debit card (Visa, Delta/connect, Switch, Mastercard and Maestro) or by paypal or you can pay over the phone by calling us on 02920890999
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer’s price increase. Customers are entitled to a full refund if this is not acceptable. Postage and Packing costs will be added at checkout, and will vary depending on the value, size, weight, and delivery address of the order.
Due to the nature of the credit card clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take a couple of days to show as cleared funds on your account, depending on the payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Glam Camping Company order reaches your country. These and any additional charges for customs clearance are your responsibility
8 Delivery and postage
If you pay online using worldpay or paypal you will receive an electronic receipt of your order (in the form of an e-mail) with your reference number against each purchase. If applicable you should quote that reference number in case of queries.
Goods will be dispatched to the address given by you in your order.
Goods will not be dispatched for delivery by us, until we have received full payment for the goods, including any applicable delivery charges, in cleared funds.
Orders would normally be delivered within 7 working days of your order being placed. In the event of your order being delayed due to unforeseen circumstances we shall contact you by phone or e-mail to advise you on the revised delivery date of your goods. You should be aware that when delivery dates coincide with public holidays your delivery time may take longer.
The majority of UK orders will be delivered using Royal Mail standard, recorded or next day Special delivery but large orders will always be shipped via a courier service.
Where possible international orders will be dispatched via airmail. High value or heavy orders will be sent by courier.
Standard Delivery Charges.
All orders under 1kg will have delivery charge of £5.95 the price will increase depending on the weight of the items (please see our postage and delivery section for more details)
Fast track orders
For next day delivery please make sure you order before 12 midday on a Monday to Thursday. (UK mainland addresses only) Additional information and prices can be found on our postage and delivery section
Goods will be dispatched on receipt of full payment – cleared funds in the case of cheques.
Orders may be cancelled at any time before they are despatched. If you wish to cancel an order, please contact us as soon as possible as we may have already packaged your order click here*** If your order has left our warehouse and is in transit you will be required to still take delivery of this parcel and to return it to us as described in our returns policy.
10. Returns and refunds
Should you wish to return goods to us due to their being faulty or if you are a customer and wish to cancel your order please contact us either by telephone on 02920 890 999 or in writing to The Glam Camping Company Ltd, Henstaff Court. Grosfaen, Cardiff CF72 8NG or by e-mail to [email protected]
Should the goods we deliver be faulty or damaged, you should contact us by the above methods within seven (7) days of receipt of the goods and return the goods to us promptly.
The goods are deemed faulty if :
They do not correspond with description/design selected.
There is a manufacturing fault or hidden defect, which was present at the time of delivery.
We reserve the right to refuse to accept returned goods not in their original condition, at our own discretion.
Please note that all returns of goods are made at your own cost and risk until they are returned safely to us. We recommend that UK customers send the goods to us via Royal Mail Special Delivery or some other form of insured postage.
Please retain your shipping or postal documentation so that we can complete your request in the event of goods being lost in transit.
We will inform you as soon as we receive the returned goods and we will then process your request either by a refund or replacement as quickly as possible.
11. Reviews and comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Glam Camping Company Ltd website.
12. Use of the site
You must not use the website in any way that causes, or is likely to cause, interruption, damage or impairment to the website or access to it. You, and not The Glam camping Company Ltd are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. Harassment in any manner or form on the site, including via e-mail, chat or by use of obscene or abusive language is strictly forbidden.
13. Refusal of transaction
We reserve the right to withdraw any products or special offer discounts from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or special offer from this Website, whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or suspending any transaction after processing has begun. We reserve the right to end special offers or discounts early for any reason.
We shall not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will use reasonable endevours to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
We shall have no liability to pay any money to you by way of compensation, other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15. Events beyond our control
We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Unless otherwise stated, all rights, including copyright, in the content of these web pages are owned and controlled for these purposes by The Glam Camping Company Ltd and is protected by UK and International copyright and database laws.
You may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of The Glam Camping Company Ltd.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in these Terms & Conditions is intended to limit any rights you may have as a consumer under applicable local law or to limit your Statutory Rights.